“The pictures advertising the cottage are quite old.”
The furniture is well-worn now and could at least be cleaned. Several things were broken like a shower head and a window, which we were not told about before we went. The general presentation was nice, but again, let down by the cleaning standard. We did raise these points with the owner and they agreed, and plan repairs with better checks before guest arrival. The steps down to the cottage could be tricky for some and there is quite a big speed bump to the car park. It is away from any road noise and is warm with plenty of hot water.
- Stephen, September 2024
Thank you for taking the time to write us a personal email and to share your feedback here on Sykes following your recent stay. We truly value your input, as it helps us continue improving the experience for all our guests.
We appreciate your compliments regarding the peaceful location, warmth, and availability of hot water. However, we are truly sorry that certain aspects of your stay did not meet your expectations, particularly with regard to the condition of the furniture, cleanliness, and the broken items, namely hinge on bathroom door was loose and shower handle loose, these have been addressed since your stay. These would have been addressed during your stay, if we had been informed. However as you said in your personal email, you didn’t want to be disturbed and of course we understand. I hope you can appreciate during peak season a deep wet dry clean of the sofas is not possible. These are done when the property has a gap in bookings. In regards to the broken window, it was replaced that day and unfortunately the contractors broke a pane of glass when installing, They did however secure the window for safety. It is our standard protocol to inform guests of any outstanding issues and once more sincerest apologies communication was poor on that day.
In emails to guests prior arrival, we do ask guests to inform us of any issues they may be experiencing, so these can be addressed immediately or at the earliest opportunity.
We take your comments about the outdated photos. New photographs will be taken within the next two weeks.
Regarding the steps, it is noted in the description of the property. In regards to the Speed bump, it was installed for safety for all guests.
We appreciate your honest feedback and thank you again for your review.
Warm regards,
Sari
Property Owner