“First impressions the cottage is small, clean and well thought out.”
We settled in great and everything was fine until, I began to notice water around the toilet. Frist I thought the water was coming from the shower but as it began to rain more the water got more, there was like a bucket of water in the bathroom, water behind the bed and side of the wall where u would park. Also on my last night I when to pack the dishes away and the cupboard door felt off and almost took my eyes out.
I tried to look for a number or email to make a report there was none. When u rent these room you get no support from staff very bad experience over all.
Dear Mr Osborn, We are so sorry to hear that you had problems.
Firstly I would like to point out that our contact number is on the the first page of the welcome book next to the WIFI code, so I`m not sure how you missed it? I will make sure it`s clearer for future guests. We also live on site.
Regarding the water in the bathroom and around the edge of the walls. This cabin is a new build and has been built "passive" meaning it is pretty much airtight and energy efficient.
When I went to clean after you left I noticed that the heating was on 25c and no windows open at all. It was unbearable in there. The outside temperature was 13c so not freezing.
We have had the builder out to have a look, and he has 100% confirmed that there are no leaks what so ever and this was a condensation problem due to lack of airflow and excessive room temperature, and possibly not using the extractor fan whilst cooking. This is a studio cabin.
However in response to this situation happening again we are having air vents fitted this week.
I can only apologise about the cupboard door, as I stated this is new build with all new fittings including the kitchen, the door seemed fine when I was cleaning before your arrival, but I understand these things can happen. It has now been fixed.
Property Owner
