“Where do I start
We’ve stayed here in the summertime and found it adequate, however in the winter when more time is spent indoors it soon become apparent that the old storage radiators and oil filled radiators were poor to say the least and set at different times.”
Meaning rooms were heated at different times of the day..or night??? We ended up buying a ceramic heater to move around the house as needed
You constantly had to keep boosting the hot water when needing to bath or shower and do any washing up
The kitchen is totally inadequate as regards food storage so we had to keep it in bags, unfortunately perishable food life was shortened because of dampness during the night. Plates, dishes along with cutlery and pans were stored on a open troll in the kitchen and we had to clean them before use along with the oven pans as they were covered in grease, dust and hairs. I also had to retune the tv as it only had half a dozen channels.
In one bedroom wardrobe was a old toaster and kettle,great, the main bedroom had a Storage chest that had various diy bits in it
The man bed mattress was probably the most uncomfortable I’ve ever had the pleasure to try to sleep on and is obviously to old for holiday rental.
We took our dog with us but you couldn’t take her of the lead when in the courtyard as the gate post was broken of completely and was impossible to secure the gate to shut or latch, it looks like it had been like this a while.
Overall the experience was the worst property we have rented via Sykes and a total waste of our money and spoiled our enjoyment totally
Regards
John
We are sorry that your stay did not meet your expectations especially as you had stayed in the cottage in 2019. We are disappointed that you did not contact the management company, Chameleon, immediately so that your concerns could be addressed. We are contacting Chameleon for their comments about the plates and oven trays as they should be clean.
The bed mattress is the same as in 2019 and has since had a topper added for extra comfort. The ferocious storms this year damaged the gate and it will be replaced as winter maintenance.
We make it clear that heating and hot water is by Economy 7 which means it is heated overnight. Hot water can be topped up by an override switch and the shower is electric and functions at any time. The oil-filled radiators can also be used at any time. All this information, including the use of the TV and Amazon Fire, is contained in the Information Folder kept at the cottage.
The toaster and kettle are a spare for guests and the storage box in the bedroom is not for the use of guests. We shall purchase a lock for this in future.
Property Owner
