“When we arrived the lady said our keys in the door.”
Welcome pack of tea and coffee in the kitchen.The main problem we’re the stairs expecting a apartment on the ground floor.Both being elderly and my disability to climb
Stairs very difficult falling up and down the stairs on several occasion as the whole apartment are stairs devideing bathroom and bedroom.Also I was not informed to take cleaning products or tea towelsDo they expect you to stay all week and not clean shower/bath or the cooker.There was nothing at all not Even a broom to sweep the floor.I did go and buy products to clean.
As for lookout from the windows were onto a dirty motor home I mean dirty belonging to the person looking after the apartments.the other window looked out Onto neighbouring cars.as for the garden the lady did not tell us about keys To get into the garden going through a shed,this was informed to us on the Thursday from another disgruntled person
Very disappointing shall put a Red Cross against this holiday
Thank you very much for leaving a feedback. We are extremely sorry to hear that you have been struggling with the stairs, Hillymouth is clearly advertised as being on two floors, so if you have mobility issues it might be better next time to choose a ground floor accommodation instead. We provide a hand rub, Blade QAC Multi-surface bactericidal cleaner, blue semi-disposable all-purpose cloths and black bin liners in the accommodation; you can also find a hand brush and a dustpan under the sink. We do ask out guests to bring their own tea towels, but this has never been an issue in the past. In regards to the views from the property I have always had very positive feedback, however we want to apologise about the camper van, please rest assured that it has now been removed. I am sorry
that you didn't feel able to speak to me about any issues during your
stay. I would have liked the opportunity to put things right for you
where I could. Thank you again for your feedback.
Property Owner