“My overwhelming memory of staying here is how disappointed we were to find we had literally been left the bare minimum possible and had to go out almost as quickly as we'd turned up.”
Not want you want on a cold winters evening, in a place you know nothing about. It was new years break, so of course, it would have been lovely to have a bottle of fizz in the fridge or at least something to mark the big occasion, there was nothing. Ok, not something we've historically encountered, but that was a 'nice to have'. What isn't a nice to have is the basics. We were literally left the bare bones to get us through our immediate arrival - a sachet of milk each....? A tea bag... less than a coffee sachet each....? I couldn't believe it. A couple of pints is only £1 and could've seen us through til morning. A loaf of bread, a block of butter. We weren't left ANYTHING to wipe down surfaces or clean up after ourselves. No sponge, kitchen roll, dishcloth or anything in this regard. 2 rolls of toilet tissue between 6 people, 2 dishwasher tablets, no bin bags other than the one which was in situ. It all felt really basic and minimal and if I'm honest...tight. It wasn't a cheap stay, but it was made to feel cheap by the lack of welcome we felt we had as a family. 6 of us staying from Wednesday until Saturday. It wouldn't have cost much at all, but would've made such a positive impact.
The only other feedback I can offer is that if you are unable to make the super king into 2 beds on a short notice booking this needs to be conveyed to guests before they book. This was imperative for us, so when we arrived to find the bed still as a superking it was a problem. I wouldnt have boked the property if I had known this. Not hearing back from Adrian was also disappointing, I had assumed that all was fine, given that he didnt get in touch with me as he said he would. Such a shame
Thankyou for your feedback and we are so very sorry to have disappointed. I will look into what has happened. I know your stay was very short notice but there should have been dishcloth/tee towel/ washing up liquid/ dishwasher tablets and a selection of tea/coffee/hot chocolate/milk /sugar sachets and biscuits for you on arrival. Heather & John
Property Owner