“States that there was internet access, which there was not.”
The single bed had a very soft mattress. The tap for the shower was so tight that it was very difficult to turn on. When I inquired about the lack of the internet the lady that I spoke to was quite terse and difficult.
'Thank you for your review, I am sorry you did not enjoy your stay in Martin Cottage. Your review mentions that there was no internet access during your stay. There is normally no problems with our wifi and I did apologise to you regarding the wifi. However the fault was out of our hands as during your stay a pole came down in the near village and BT were putting it up but due to strong winds it took them longer than usual. You also mentioned that when you enquired about the Wifi the lady you spoke to was terse and difficult. Her response was short due to you calling nearly every day with an unneccesary query. I understand that during your stay you may have a few questions, however repeatedly calling the main house for no emergency at a late hour was not appropriate. You called us on one occasion because you could not turn the shower on, yet when we popped over it was easy to turn on and was done in seconds. You then persistently called another time to ask for the utility room key which was behind the front door hanging on a hook, this would have been found if looked for. You called again to ask for us to tell you times and post codes for a train time table and a list of resturants which normal self catering holidays would be done by the guests themselves. The last call to us was you saying you were given a splinter by our climbing frame and for us to remove it. Whilst I understand guests sometimes have queries during their stay, however we do not expect numerous phone calls daily and to be spoken to in a negative manner when trying to help.
Property Owner