“Arrived at the property after a lengthy drive.”
The property was not clean. Dirty cutlery, crockery, fridge, bedding, and shower. The dishwasher was not working, new one fitted the afternoon before our last day. Spiders in every room, peanuts on bedroom floor. Reported to Sykes on arrival, who sent a different team of cleaners, we sat while they cleaned around us, they did a good job and were very apologetic. The owner offered one of the other properties and a washing up service after a couple of days, we declined due the upheaval and autistic child who became upset of an unexpected change of environment.
Thank you for your feedback, I do apologise that the property was not up to our usual standard of cleanliness and for allowing us to rectify this on the evening of your arrival. Our clean team was new that day and have received significant training since, sincere apologies for the shortfall in standard.
The dishwasher heating element had broken and the dishwasher was replaced during the stay. I'm sorry that the larger property that we offered as an alternative with a working dishwasher wasn't suitable for your group's needs on this occasion, but we do hope to see you again in the future when we can exceed your expectations.
All the best Helen
Property Owner